Refund policy

Last updated: 14 August 2026

At SoloHaven, we want every order to feel right the moment it arrives. If it doesn't, we're here to make it easy.

30-Day Returns

You can return most items within 30 days of delivery for a full refund or exchange, in line with UK Consumer Rights Act standards. Items must be unused, in their original packaging, and in the condition you received them.

How to Start a Return

Email us at hello@solohaven.co.uk with your order number and the item(s) you'd like to return. We'll confirm eligibility and send you the correct return address and instructions within 1-2 business days.

Refunds

Once we receive and inspect your return, we'll notify you and process your refund to your original payment method within 5-10 business days. Original shipping costs are non-refundable, except where the item arrived faulty or incorrect.

Faulty or Incorrect Items

If your item arrives damaged, faulty, or isn't what you ordered, contact us within 14 days of delivery. We'll cover the cost of return shipping and send a replacement or full refund, no questions asked.

Exchanges

Need a different size or colour? Let us know within 30 days of delivery and we'll arrange an exchange, subject to stock availability.

Non-Returnable Items

For hygiene reasons, opened self-care items (candles, diffuser oils, bath products) can only be returned if faulty.

Contact Us

Questions about your return? Email hello@solohaven.co.uk and we'll get back to you within 24 hours.