Terms of service

Last updated: 14 August 2026

Welcome to SoloHaven. By accessing or using our website and placing an order, you agree to the following terms.

About Us

SoloHaven ("we", "us", "our") sells home comfort, self-care and companionship products online to customers in the United Kingdom.

Orders & Payment

All orders are subject to acceptance and availability. Prices are shown in GBP (£) and include VAT where applicable. We reserve the right to refuse or cancel any order, including in cases of pricing errors, suspected fraud, or stock unavailability, in which case you'll be refunded in full.

Product Information

We make every effort to display product colours, sizes and descriptions accurately. Minor variations may occur due to photography and screen settings.

Pricing & Promotions

Promotional codes and discounts apply as stated at the time of use and cannot be combined unless explicitly noted. We reserve the right to end or amend promotions at any time.

Returns & Refunds

See our Refund Policy for full details on the 30-day returns process.

Delivery

See our Shipping Policy for delivery times, rates and tracking information.

Intellectual Property

All content on this site — including logos, product photography, and copy — is owned by SoloHaven and may not be reproduced without permission.

Limitation of Liability

SoloHaven is not liable for indirect or consequential losses arising from the use of our products or website, except where such liability cannot be excluded under UK law (including in relation to death, personal injury, or fraud).

Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We may update these Terms of Service from time to time. Continued use of the site after changes are posted constitutes acceptance of the updated terms.

Contact Us

Questions about these terms? Email hello@solohaven.co.uk.